When delegates have registered for your conference, they have the option of requesting a registration cancellation from you. This is usually due to them not being able to attend anymore. Check out this article to see the cancellation request process for delegates.
You will be notified via email when a delegate requests a cancellation. You are also able to see cancellation requests in your Registration hub.
To accept or reject a cancellation, click on the registration to expand it. You will now see all registration details such as fee types and amount the delegate has paid. You have two options here.
- Cancel Registration - if you choose to cancel the registration, this delegate will now be removed from your Registrations list and will no longer attend the conference. It's at your discretion to handle payment refunds, but they can only be done outside Ex Ordo.
- Reject Request - in rejecting the request, the delegate will not be removed from your registrations list and no further action is needed.
