---
title: Contacting delegates from communication hub
description: If the registration module is enabled for your conference you will have an option to contact delegates through the Communication hub. From your conference dashboard select Communication as shown below
---

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1. [Knowledge Base - Support Documentation for Ex Ordo](https://help.exordo.com/?hsLang=en)
2. [Site Administrators](https://help.exordo.com/site-administrators?hsLang=en)
3. [Registration](https://help.exordo.com/site-administrators?hsLang=en#registration)

# Contacting delegates from communication hub

You can contact delegates through the Communication hub if the registration hub is enabled and at least one person has registered. This article walks you through the full process. 

 

1. Click on **Communication** hub at the top of the page
2. Click on the **New Message** button
3. On step 1, choose **Delegates** as your recipient group.
4. Apply **filters** on step 2, if needed. Click Next when ready. Filter options include: 
     1. Payment status
     2. Delegate group
     3. Registration User
        
        ![image-png-Jan-05-2026-05-20-37-5760-PM](https://help.exordo.com/hs-fs/hubfs/image-png-Jan-05-2026-05-20-37-5760-PM.png?width=670&height=479&name=image-png-Jan-05-2026-05-20-37-5760-PM.png)
5. On step 3, you can now: 
     1. Name your email
     2. Write a message. Be sure to use macros to personalise the email.
     3. Attach a file (optional)
     4. Change the From Name (optional)
     5. Change the Reply to Email (optional)
        
        ![image-png-Jan-05-2026-05-17-49-6031-PM](https://help.exordo.com/hs-fs/hubfs/image-png-Jan-05-2026-05-17-49-6031-PM.png?width=670&height=780&name=image-png-Jan-05-2026-05-17-49-6031-PM.png)
6. Happy with your email? Click **Next**.
7. Step 4 allows you to see and test your email. You can.  
     1. Check your email
     2. Send yourself a test message to your real inbox
     3. Click **Back** to make changes
     4. Click **Next** to send your message
8. Nearly there! You can click **Send Message** on step 5 to send the email to your delegates.

 

 

 

- [Site Administrators](https://help.exordo.com/site-administrators?hsLang=en#main-content)

    - [Conference hub - getting started and managing site settings](https://help.exordo.com/site-administrators?hsLang=en#conference-hub-getting-started-and-managing-site-settings)
    - [Exports and Reports](https://help.exordo.com/site-administrators?hsLang=en#exports-and-reports)
    - [Submissions](https://help.exordo.com/site-administrators?hsLang=en#submissions)
    - [Configuring your review settings](https://help.exordo.com/site-administrators?hsLang=en#configuring-your-review-settings)
    - [Adding and managing your list of reviewers](https://help.exordo.com/site-administrators?hsLang=en#adding-and-managing-your-list-of-reviewers)
    - [Allocating and Opening the Review](https://help.exordo.com/site-administrators?hsLang=en#allocating-and-opening-the-review)
    - [Managing the Review](https://help.exordo.com/site-administrators?hsLang=en#managing-the-review)
    - [Making decisions, notifying authors and collecting RSVPs](https://help.exordo.com/site-administrators?hsLang=en#making-decisions-notifying-authors-and-collecting-rsvps)
    - [Collecting new/edited content and copyrights from accepted authors](https://help.exordo.com/site-administrators?hsLang=en#collecting-new-edited-content-and-copyrights-from-accepted-authors)
    - [Programme hub: Creating your schedule](https://help.exordo.com/site-administrators?hsLang=en#programme-hub-creating-your-schedule)
    - [Ex Ordo Virtual](https://help.exordo.com/site-administrators?hsLang=en#ex-ordo-virtual)
    - [Panels](https://help.exordo.com/site-administrators?hsLang=en#panels)
    - [Registration](https://help.exordo.com/site-administrators?hsLang=en#registration)
    - [Book of Proceedings](https://help.exordo.com/site-administrators?hsLang=en#book-of-proceedings)
    - [Ex Ordo Mobile](https://help.exordo.com/site-administrators?hsLang=en#ex-ordo-mobile)
    - [Communication hub: Sending messages through Ex Ordo](https://help.exordo.com/site-administrators?hsLang=en#communication-hub-sending-messages-through-ex-ordo)
    - [People hub](https://help.exordo.com/site-administrators?hsLang=en#people-hub)
- [Authors](https://help.exordo.com/authors?hsLang=en#main-content)

    - [Initial Submissions](https://help.exordo.com/authors?hsLang=en#initial-submissions)
    - [Submitting a panel](https://help.exordo.com/authors?hsLang=en#submitting-a-panel)
    - [Panel contributions (submitting to an existing panel)](https://help.exordo.com/authors?hsLang=en#panel-contributions-submitting-to-an-existing-panel)
    - [Final Submissions and uploading Presentations](https://help.exordo.com/authors?hsLang=en#final-submissions-and-uploading-presentations)
    - [RSVP](https://help.exordo.com/authors?hsLang=en#rsvp)
- [Delegates](https://help.exordo.com/delegates?hsLang=en#main-content)

    - [Registration](https://help.exordo.com/delegates?hsLang=en#registration)
    - [Attending a virtual event](https://help.exordo.com/delegates?hsLang=en#attending-a-virtual-event)
    - [Accessing the mobile app](https://help.exordo.com/delegates?hsLang=en#accessing-the-mobile-app)
    - [Navigating the Ex Ordo Programme](https://help.exordo.com/delegates?hsLang=en#navigating-the-ex-ordo-programme)
- [Track Chairs](https://help.exordo.com/track-chairs?hsLang=en#main-content)

    - [Initial Submissions](https://help.exordo.com/track-chairs?hsLang=en#initial-submissions)
    - [Reviews: managing reviewers and the review](https://help.exordo.com/track-chairs?hsLang=en#reviews-managing-reviewers-and-the-review)
    - [Decisions and Final Submissions](https://help.exordo.com/track-chairs?hsLang=en#decisions-and-final-submissions)
    - [Communication hub: sending messages from Ex Ordo](https://help.exordo.com/track-chairs?hsLang=en#communication-hub-sending-messages-from-ex-ordo)
    - [Using the Virtual Builder (Session Creators Only)](https://help.exordo.com/track-chairs?hsLang=en#using-the-virtual-builder-session-creators-only)
- [Reviewers](https://help.exordo.com/reviewers?hsLang=en)
- [Review Group Chairs](https://help.exordo.com/review-group-chairs?hsLang=en#main-content)

    - [Preparing for the review](https://help.exordo.com/review-group-chairs?hsLang=en#preparing-for-the-review)
    - [Managing the review](https://help.exordo.com/review-group-chairs?hsLang=en#managing-the-review)
    - [Using the Communication Hub](https://help.exordo.com/review-group-chairs?hsLang=en#using-the-communication-hub)

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