---
title: Dealing with refunds
description:   If you wish to offer your overpaid delegates a refund, you must first handle the refund transaction externally through your bank account or payment gateway. Ex Ordo does not facilitate automatic ref
---

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# Dealing with refunds

If you wish to offer your overpaid delegates a refund, you must first handle the refund transaction externally through your bank account or payment gateway. Ex Ordo does not facilitate automatic refunds on the external platform.

You should update the registration after issuing refunds to ensure all payments and refunds have been recorded correctly.

#### 1: Navigate to the registrations list

Navigate to the **Registrations** hub and click on the **Registrations** tab to see all registrations. 

![](https://help.exordo.com/hs-fs/hubfs/image-png-Oct-15-2024-02-32-10-3290-PM.png?width=670&height=258&name=image-png-Oct-15-2024-02-32-10-3290-PM.png)

#### 2: Locate the registration

You can find the delegate you would like to record a refund for by searching by name or using the filter to show all **overpaid** delegates. **Click on the delegate's name** to expand their registration so you can view details, record changes or take other action. 

![](https://help.exordo.com/hs-fs/hubfs/image-png-Oct-15-2024-02-31-36-0857-PM.png?width=670&height=230&name=image-png-Oct-15-2024-02-31-36-0857-PM.png)

#### 3: Record the Refund

The registration view will expand and you will see more options. Click on the **Record a Refund** button.

![](https://help.exordo.com/hs-fs/hubfs/image-png-Oct-15-2024-02-36-32-9601-PM.png?width=670&height=433&name=image-png-Oct-15-2024-02-36-32-9601-PM.png)

 

The amount overpaid will automatically be set in the pop-up, but you can change this amount if needed. It is a good idea to add notes that will help you keep track of actions, such as a bank transfer ID number or a note to explain the refund was issued Via Stripe or in person. When ready, click on the **Record Refund** button to save.

![](https://help.exordo.com/hs-fs/hubfs/image-png-Oct-15-2024-02-38-51-8773-PM.png?width=670&height=461&name=image-png-Oct-15-2024-02-38-51-8773-PM.png)

 

 

**Reminder!**

Don't forget to send the refund via bank transfer, your payment gateway or in another way. Ex Ordo does not manage transactions and does not automatically send refunds to your delegates. 

### FAQs:

#### Will the delegate be informed of the refund?

Yes, the delegate will now receive an automated email confirmation saying they have paid the correct amount and will appear as so in your list of registrations. 

You can view and edit this template in the **Communication** hub in the **Delegate** section located in the **Templates** drop-down menu. 

![](https://help.exordo.com/hs-fs/hubfs/image-png-Oct-15-2024-02-41-59-3566-PM.png?width=670&height=571&name=image-png-Oct-15-2024-02-41-59-3566-PM.png)

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