--- title: Explaining the registration funnel description:   The delegate funnel in your Registrations hub is a powerful tool that can allows you to see if specific groups have (or have not) registered for the conference. It shows you all site users and their --- [Skip to content](https://help.exordo.com/explaining-the-registration-funnel#main-content) English Show submenu for translations ![Logo Standard Medium.png\]](https://help.exordo.com/hs-fs/hubfs/Logo%20Standard%20Medium.png?height=40&name=Logo%20Standard%20Medium.png) Open main navigation Close main navigation - English Show submenu for translations - Want to refer Ex Ordo? Want to refer Ex Ordo? How can we help? - There are no suggestions because the search field is empty. 1. [Knowledge Base - Support Documentation for Ex Ordo](https://help.exordo.com/?hsLang=en) 2. [Site Administrators](https://help.exordo.com/site-administrators?hsLang=en) 3. [Registration](https://help.exordo.com/site-administrators?hsLang=en#registration) # Explaining the registration funnel   The delegate funnel in your Registrations hub is a powerful tool that can allows you to see if specific groups have (or have not) registered for the conference. It shows you all site users and their registration status.   You'll see each segment of the funnel represents a different group of delegates.  - **Cold** delegates have not yet clicked on anything registration related in the system. - **Warm** delegates have started to register, but left the registration form without completing it. - **Unpaid** delegates have fully completed their registration, but have yet to pay. Perhaps they opted to pay by bank transfer but their payment has not yet been sent or recorded. - **Paid** delegates are registered and fully paid.   ![](https://help.exordo.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets551a7cfee4b06103140212e5images5c2a45062c7d3a31944f8dbefile-wJK4EqEH1d.png) #### Filtering the funnel By default, the funnel will show you all delegates who have an Ex Ordo account for your conference. In addition to seeing your delegates' registration interaction status, you can filter by delegate type. So you can see just your authors, reviewers or presenters (presenting authors).    ![](https://help.exordo.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets551a7cfee4b06103140212e5images5c2a471204286304a71dc5fdfile-MerX8aCUVm.png) #### Exporting the data and messaging specific groups You can export the data from your delegate funnel under each segment in excel format by selecting **Export**. You can also view those registrations only, or message the delegates from that segment. Messaging the delegates from your Cold, Warm and Unpaid segments can help you gain more in registration sales so can always be worthwhile.    ![](https://help.exordo.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0.cloudfront.netdocsassets551a7cfee4b06103140212e5images5c2a47b404286304a71dc5fefile-1e3473zZKA.png)   - [Site Administrators](https://help.exordo.com/site-administrators?hsLang=en#main-content) - [Conference hub - getting started and managing site settings](https://help.exordo.com/site-administrators?hsLang=en#conference-hub-getting-started-and-managing-site-settings) - [Exports and Reports](https://help.exordo.com/site-administrators?hsLang=en#exports-and-reports) - [Submissions](https://help.exordo.com/site-administrators?hsLang=en#submissions) - [Configuring your review settings](https://help.exordo.com/site-administrators?hsLang=en#configuring-your-review-settings) - [Adding and managing your list of reviewers](https://help.exordo.com/site-administrators?hsLang=en#adding-and-managing-your-list-of-reviewers) - [Allocating and Opening the Review](https://help.exordo.com/site-administrators?hsLang=en#allocating-and-opening-the-review) - [Managing the Review](https://help.exordo.com/site-administrators?hsLang=en#managing-the-review) - [Making decisions, notifying authors and collecting RSVPs](https://help.exordo.com/site-administrators?hsLang=en#making-decisions-notifying-authors-and-collecting-rsvps) - [Collecting new/edited content and copyrights from accepted authors](https://help.exordo.com/site-administrators?hsLang=en#collecting-new-edited-content-and-copyrights-from-accepted-authors) - [Programme hub: Creating your schedule](https://help.exordo.com/site-administrators?hsLang=en#programme-hub-creating-your-schedule) - [Ex Ordo Virtual](https://help.exordo.com/site-administrators?hsLang=en#ex-ordo-virtual) - [Panels](https://help.exordo.com/site-administrators?hsLang=en#panels) - [Registration](https://help.exordo.com/site-administrators?hsLang=en#registration) - [Book of Proceedings](https://help.exordo.com/site-administrators?hsLang=en#book-of-proceedings) - [Ex Ordo Mobile](https://help.exordo.com/site-administrators?hsLang=en#ex-ordo-mobile) - [Communication hub: Sending messages through Ex Ordo](https://help.exordo.com/site-administrators?hsLang=en#communication-hub-sending-messages-through-ex-ordo) - [People hub](https://help.exordo.com/site-administrators?hsLang=en#people-hub) - [Authors](https://help.exordo.com/authors?hsLang=en#main-content) - [Initial Submissions](https://help.exordo.com/authors?hsLang=en#initial-submissions) - [Submitting a panel](https://help.exordo.com/authors?hsLang=en#submitting-a-panel) - [Panel contributions (submitting to an existing panel)](https://help.exordo.com/authors?hsLang=en#panel-contributions-submitting-to-an-existing-panel) - [Final Submissions and uploading Presentations](https://help.exordo.com/authors?hsLang=en#final-submissions-and-uploading-presentations) - [RSVP](https://help.exordo.com/authors?hsLang=en#rsvp) - [Delegates](https://help.exordo.com/delegates?hsLang=en#main-content) - [Registration](https://help.exordo.com/delegates?hsLang=en#registration) - [Attending a virtual event](https://help.exordo.com/delegates?hsLang=en#attending-a-virtual-event) - [Accessing the mobile app](https://help.exordo.com/delegates?hsLang=en#accessing-the-mobile-app) - [Navigating the Ex Ordo Programme](https://help.exordo.com/delegates?hsLang=en#navigating-the-ex-ordo-programme) - [Track Chairs](https://help.exordo.com/track-chairs?hsLang=en#main-content) - [Initial Submissions](https://help.exordo.com/track-chairs?hsLang=en#initial-submissions) - [Reviews: managing reviewers and the review](https://help.exordo.com/track-chairs?hsLang=en#reviews-managing-reviewers-and-the-review) - [Decisions and Final Submissions](https://help.exordo.com/track-chairs?hsLang=en#decisions-and-final-submissions) - [Communication hub: sending messages from Ex Ordo](https://help.exordo.com/track-chairs?hsLang=en#communication-hub-sending-messages-from-ex-ordo) - [Using the Virtual Builder (Session Creators Only)](https://help.exordo.com/track-chairs?hsLang=en#using-the-virtual-builder-session-creators-only) - [Reviewers](https://help.exordo.com/reviewers?hsLang=en) - [Review Group Chairs](https://help.exordo.com/review-group-chairs?hsLang=en#main-content) - [Preparing for the review](https://help.exordo.com/review-group-chairs?hsLang=en#preparing-for-the-review) - [Managing the review](https://help.exordo.com/review-group-chairs?hsLang=en#managing-the-review) - [Using the Communication Hub](https://help.exordo.com/review-group-chairs?hsLang=en#using-the-communication-hub) [![Chill listening crop-3](https://help.exordo.com/hs-fs/hubfs/Vimeo.jpg?width=24&height=24&name=Vimeo.jpg "Chill listening crop-3")](https://exordo.com) Ex Ordo | Your Scholarly Event Partner Copyright © 2026, Ex Ordo ```json { "@context" : "https://schema.org", "@type" : "Organization", "knowsAbout" : [ "Conference Management Software", "Abstract Management Software", "Peer Review Software", "Conference Organising", "Conference Planning", "Conference Programme", "Research Conferences", "Virtual Events" ], "logo" : "https://www.exordo.com/images/share_images/ex-ordo-logo.png", "name" : "Ex Ordo", "sameAs" : [ "https://www.linkedin.com/company/ex-ordo", "https://x.com/exordo" ], "url" : "https://www.exordo.com" } ```